Refunds and Cancellations Policy for Extended Reality Services

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Introduction
This policy outlines the terms and conditions for refunds and cancellations related to our Extended Reality (XR) services.

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General Refund Policy

• No Refunds: Due to the nature of our digital services, we generally do not offer refunds once a service has been initiated or delivered.
• Exceptions: In rare cases of technical failures preventing the use of the service, we may offer a partial or full refund at our sole discretion. Customers must report issues within 15 days of purchase.

Cancellation Policy

• Pre-Purchase Cancellations: Customers may cancel their order prior to service initiation for a full refund.
• Post-Purchase Cancellations: Once a service has begun, cancellations are not typically permitted. However, we may consider exceptions on a case-by-case basis due to unforeseen circumstances.
• Subscription Services: For subscription-based XR services, customers may cancel their subscription at any time. Changes to the subscription plan may take effect at the beginning of the next billing cycle.

How to Request a Refund or Cancellation
To request a refund or cancellation, please contact our customer support team at support@cryenx.com or +91 9606884135.

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Additional Notes

• This policy is subject to change without prior notice.
• The Company reserves the right to refuse refunds or cancellations in cases of abuse or fraudulent activity.

By purchasing our XR services, you agree to the terms and conditions outlined in this policy.

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