Fourteen exceptions land tonight: late trucks, a customs hold, a driver no-show, a reefer going out of spec. The AI agent at this desk handles them while nobody is here. Pick the ones you want to see and watch it work, one at a time.
Every case shows exactly how the agent did it: which system it read, what it decided, and what it wrote back.
A walk-through of the desk we built for a freight brokerage. The shift below is an example, not their live data.
Exception DeskWalk-through
22:00Night shift
Waiting for the shift to start.
Guided tour
Pick any case. Watch it work. Replay it as often as you like.
Start by picking a case below. The desk unlocks once you do.
Inbound
What’s coming in
Agent worklog
What the agent is doing about it
Step 1 of 4
Connected systems
The tools this brokerage already runs. The agent reads from them and writes back.
In production these are live connections into your systems. Here they replay one example shift.